I recently had purchased a RV sewer hose, a Rhino Flex and there was something wrong in the manufacturing of it and it had a couple of small holes in the hose. I contacted Camco and within 24 hours with only a request for pics of the problem they promptly shipped out a brand new hose to me. They didn’t ask for a receipt or instruct me to jump thru hoops, they simply treated me with respect and shipped out a replacement! Thanks for the great customer service!