I recently had Direct TV installed in our home. I was getting searching for satellite messages. Jim and Brian came to our home, after a couple of tries the problem was rectified. Jim and Brian were always kind and professional. I believe Brian and myself had common upbringings, Yes Sir, No Sir, please, thank you. I learned these common courtesies at a very young age as did Brian. I am very happy with the service and look forward to a long relationship. Believe me, if things go wrong I will let you know.